Can't +1 this enough. Good feedback can help fix things faster.
Originally shared by Adam Lasnik
Smartly ask for help, get better help
Not so good: "[x] doesn't work. Please fix!!!!!1"
Okay. But please meet us halfway! :)
Good stuff to include when emailing or posting a message seeking help with a product or service:
1) Detail the basics. Depending on what's relevant, note what phone you're using, what web browser, etc.
2) Establish the timeframe. Were things working before? If so, when did they stop working? Did this happen after you did something specific?
3) Give examples. "[x] works, but for some reason [y] does not" or "Here is an example of the brokenness"
4) Be kind. I can nearly guarantee that being mean, impatient, snarky, etc. will not encourage the frontline person to resolve the issue faster or better. In contrast, a short "Thanks for your help!" can do wonders!
Thanks for reading :-)
Originally shared by Adam Lasnik
Smartly ask for help, get better help
Not so good: "[x] doesn't work. Please fix!!!!!1"
Okay. But please meet us halfway! :)
Good stuff to include when emailing or posting a message seeking help with a product or service:
1) Detail the basics. Depending on what's relevant, note what phone you're using, what web browser, etc.
2) Establish the timeframe. Were things working before? If so, when did they stop working? Did this happen after you did something specific?
3) Give examples. "[x] works, but for some reason [y] does not" or "Here is an example of the brokenness"
4) Be kind. I can nearly guarantee that being mean, impatient, snarky, etc. will not encourage the frontline person to resolve the issue faster or better. In contrast, a short "Thanks for your help!" can do wonders!
Thanks for reading :-)
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